Policies, Shipping and Data
You will receive a tracking number once your order is shipped. Please note also that transit time is a non-guaranteed average.
USPS PRIORITY (U.S. only)
All U.S. orders receive free shipping for 1-3 day priority mail.
FEDEX ORDERS (only available for Canada & Europe)
Economy - 4 business days
Priority - 2 business days
First- 2 business days
To obtain an cost and time estimates, please click here.
WARNING: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.
For more information on customs declaration and the required forms and policies, please see the resources below:
To calculate your duty obligations, check out the New Import Duty & Taxes Calculator
We are happy to honor requests to replace damaged or defective items within thirty days of purchase. To request a replacement for the same item, send us an email with a picture attached of the damage/mistake to 3rdfloor(at)fathom(dot)info.
We don't offer them.